How setting up a business number can benefit your small business in 2020

When your business consists of a small team, a handful of people, or even just you – the entrepreneur, setting up a business line can seem like a big step.

The traditional way of setting up a business line is to ask your phone landline provider for a new phone number and setup a new line within your new business or at home, or even buy a new phone system for the new number to access features such as extensions, call forwarding, voicemails, Interactive Voice Receptionist (IVR). All this would entail large costs for the new phone, or landline setup, and the monthly costs will be 100$+ depending on the features requested

The best way to get your business phone number today is through Voice over Internet Protocol (VoIP) – where you can take a local or toll-free number anywhere simply through high-speed internet. What would have been a costly and complicated process is now available for the fraction of the costs. Our VoIP solutions uses a fully provisioned app to setup your business line on your mobile, even with SMS capabilities.

    Why would you need a business phone line?

1. Having a real business phone number separate from your private number.

Technically, through VoIP you can setup your business number and receive the calls on your mobile. Clients and prospects will be given your business number and you won’t have to give your own personal number anymore which lets you keep your privacy. Moreover, among other features, you can enable business hours for when the line is active, to avoid having receiving clients calling after hours.

2. Lowering costs

Having a VoIP number over a traditional service provider will save you so much more money. Since VoIP calls are over internet, you only need a WiFi connection, or your 3G/LTE/5G data when you’re outside. Receiving international calls are cheaper, and there are often no extra charges for call features like call queuing, call transfer, automatic call forwarding, and more. In sum, you save so much on calling costs.

3. Mobility

Registering with a VoIP on your mobile allows you to take your business calls anywhere as long as you have an internet connection, compared to a traditional business landline which ties you to a desk.

4. Share one business phone number among several users at the same time

Through VoIP, you can have many people from your company under the same business number. The auto attendant feature can allow you to reroute the call to the next available representative. Your business therefore becomes scalable as the call can be transferred to somebody else. And when you’re on vacation, you can rely on a business partner, or assistant to answer the calls.

5. After-hours support with voicemail and SMS features – receiving SMS features simultaneously

Another great feature is receiving SMS/text from your clients from your business number. These messages are sent to either the application or your business email, which is registered with your number during setup. Voicemails will also be sent to you email for listening and easy tracking.

6. Interactive Virtual Reception with custom call recordings

With PBCM VoIP integration, you can either choose their customized recorded answers or customize your own. You can answer clients’ questions through pre-recorded messages for your business hours, ask for their order number to route to the proper associate, etc.

7. To build better customer relations & develop your sales and support over the phone

There is a perception that comes with having a business phone number too. Clients acknowledge the value and credibility of your work and business. Having many people available to answer their call adds trustworthiness to the relationship and with training on proper phone customer service, clients are left satisfied and cared for.

8.Training and quality assurance.

Ever had a situation where there was misunderstanding between what an associate said and the client? With our automatic calls recordings – you have access to every conversation and can avoid ‘he said, she said’ type of situation with objective judgment.